FAQs

uMeds takes your script directly from your doctor and arranges for it to be dispensed by our partner pharmacies and delivered to your door. You just order and pay, and uMeds takes care of the rest.

uMeds simplifies medication management in Australia. Your prescription is uploaded to your clinic's patient portal, where you can reorder, view past orders, and download invoices. We keep you updated from pick-up to delivery, handling everything for you.

uMeds serves patients who are prescribed through our partnered clinics. Check with your clinic to see if they partner with uMeds.

Yes, uMeds delivers anywhere in Australia using our network of pharmacies and delivery partners. Whether it's a street address or a PO Box, we've got you covered.

uMeds partners with trusted pharmacies like TerryWhite Chemmart and Priceline to ensure your medication is dispensed and delivered reliably across Australia.

You’ll receive an order confirmation with the pharmacy’s details. You can also check 'View Orders' in your clinic’s patient portal.

uMeds customer support is available from 9am to 9pm AEDT, Monday to Friday.

• Log into your clinic’s patient portal and click 'Order' to process your prescription.
• Your clinic will upload your prescription.
• Select your medication and place your order.
• uMeds coordinates with pharmacies to fulfil your order.
• We will keep you informed from pick-up to delivery.

When a prescription is sent through a partnered clinic, uMeds finds a pharmacy with your medication in stock and arranges for delivery anywhere in Australia.

Yes, you can track your delivery. Log into your clinic’s patient portal to 'View Orders'. Once your order is shipped, you’ll receive a tracking number to monitor the progress of your delivery.

Update your delivery address in your clinic's patient portal, and let uMeds customer support know so we can make sure your medication gets sent to the correct location.

To check on your order status, access uMeds from within your clinic's patient portal. Here you'll be able to see which pharmacy will be dispensing your order or track your package's progress once dispensed. If you need additional support, you can contact uMeds Customer Support.

‍

For specific questions about your prescription or treatment, reach out to your clinic’s support team or prescribing doctor.

To check on your order status, access uMeds from within your clinic's patient portal. Here you'll be able to see which pharmacy will be dispensing your order or track your package's progress once dispensed. If you need additional support, you can contact uMeds Customer Support.


For specific questions about your prescription or treatment, reach out to your clinic’s support team or prescribing doctor.

‍

uMeds only handles prescriptions from partnered clinics. Please check if your clinic partners with uMeds.

uMeds accepts credit cards, debit cards, and bank transfers on all orders.

If you’re having issues logging into your patient portal, please contact your clinic directly.

We aim to dispense your medication within 1 business day and will notify you once your package is ready for shipping.

While most orders arrive within 1-3 business days, a more accurate estimate will be provided by the courier once your package has been collected.

We’re here to help and can work with your dispensing pharmacy to resolve any issues. If your order is taking longer than expected, contact uMeds customer support and we’ll be happy to assist.

The shipping fee with uMeds covers delivery of your prescription from our network of pharmacies anywhere in Australia with no extra charges. You just order and pay – we’ll take care of the rest.