FAQs

uMeds takes your script directly from your doctor and arranges for it to be dispensed by our partner pharmacies and delivered to your door. You just order and pay, and uMeds takes care of the rest.

uMeds simplifies medication management in Australia. Your prescription is uploaded to your clinic's patient portal, where you can reorder, view past orders, and download invoices. We keep you updated from pick-up to delivery, handling everything for you.

uMeds serves patients who are prescribed through our partnered clinics. Check with your clinic to see if they partner with uMeds.

Yes, uMeds delivers anywhere in Australia using our network of pharmacies and delivery partners. Whether it's a street address or a PO Box, we've got you covered.

uMeds partners with trusted pharmacies like TerryWhite Chemmart and Priceline to ensure your medication is dispensed and delivered reliably across Australia.

You’ll receive an order confirmation with the pharmacy’s details. You can also check 'View Orders' in your clinic’s patient portal.

You can contact uMeds customer support by phone at 1800 844 920 or email at info@umeds.com.au, available from 9am to 9pm, Monday to Friday.

• Log into your clinic’s patient portal and click 'Order' to process your prescription.
• Your clinic will upload your prescription.
• Select your medication and place your order.
• uMeds coordinates with pharmacies to fulfil your order.
• We will keep you informed from pick-up to delivery.

When a prescription is sent through a partnered clinic, uMeds finds a pharmacy with your medication in stock and arranges for delivery anywhere in Australia.

Yes, you can track your delivery. Log into your clinic’s patient portal to 'View Orders'. Once your order is shipped, you’ll receive a tracking number to monitor the progress of your delivery.

Update your delivery address in your clinic's patient portal, and let uMeds customer support know so we can make sure your medication gets sent to the correct location.

For order inquiries, start with your clinic’s patient portal or contact uMeds customer support by phone at 1800 844 920 or info@umeds.com.au for emails. We can coordinate with the dispensing pharmacy to ensure you receive your medication.

For questions about medication delivery, contact uMeds customer support by phone at 1800 844 920 or info@umeds.com.au for emails. For specific questions about your prescription or treatment, reach out to your clinic's support team or prescribing doctor.

uMeds only handles prescriptions from partnered clinics. Please check if your clinic partners with uMeds.

uMeds accepts credit cards, debit cards, and bank transfers on all orders.

For login issues with your patient portal, please contact your clinic directly. If you need help with uMeds, our customer support team is available via phone at 1800 844 920 or info@umeds.com.au for emails.

We aim to dispense your medication within 1 business day and will notify you once your package is ready for shipping.

While most orders arrive within 1-3 business days, a more accurate estimate will be provided by the courier once your package has been collected.

If your package is delayed, contact uMeds customer support via phone at 1800 844 920 and info@umeds.com.au for emails. We’re here to help and will work with the pharmacy to resolve any issues quickly.

The shipping fee with uMeds covers delivery of your prescription from our network of pharmacies anywhere in Australia with no extra charges. You just order and pay – we’ll take care of the rest.