Your alternative medication is in good hands
We connect you to Australia’s largest pharmacy network. Upload your eScript and we’ll take care of the rest - fast, discreet and reliable.
Your alternative medication is in good hands
We connect you to Australia’s largest pharmacy network. Upload your eScript and we’ll take care of the rest - fast, discreet and reliable.
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From script to doorstep
Here’s how it works in three easy steps:
Upload your eScript
and we’ll handle the rest.
We match you with a
trusted pharmacy partner
Delivered to your door
seamlessly every step of the way.
Your treatment, our care
We’re Australia’s trusted partner for alternative medication fulfilment - connecting patients and pharmacies through one seamless service. With years of experience and a trusted national pharmacy network, we make sure your treatment is managed with care.
Care you can count on
We make alternative medication fulfilment simple, reliable, and discreet - here’s how:
Availability
Fair pricing
Flexibility
Why 210,000+
Australians trust us
Got questions?
We’ve got answers.
I have a prescription, how does uMeds work?
First, you’ll need to make sure you have an eScript rather than a hard copy script. You can ask your doctor to reissue your prescription as an eScript.
When you have your eScript, use the unique token to upload your script on the uMeds website and search for your medication.
Then you place your order. We have a range of flexible payment options, including Afterpay.
You’ll receive an update and tracking information when your order is collected and on its way to you. Standard delivery time is 1-3 business days. Your medication will be delivered discreetly to your chosen address.
How long does delivery take?
Wherever you are in Australia, we can deliver your medication. That includes a major city or a remote location.
Most orders are delivered within 1-3 business days and same-day delivery may also be available, but you’ll get a more accurate timeframe once the courier collects your package.
At times, deliveries can take more than 3 business days. This might be due to factors like awaiting TGA approval documents or stock availability of that medication.
We’ll soon be introducing additional delivery options, including 3-hour, to make receiving your medication even faster and more convenient.
Can I track my order?
Yes, you’ll be able to track your order online.
You’ll be sent a tracking number via email within 24-48 hours after your medication has been dispensed, when the delivery partner collects and scans the package. Then you’ll know it’s on its way.
You can also find your tracking information in uMeds directly from our portal, or via the uMeds chatbot.
Can I switch from my current provider?
Yes, uMeds fulfils electronic prescriptions (eScripts) for a range of alternative medications.
To be eligible, your script must:
a. Be for a medication we stockb.
b. Be valid and not expired, cancelled, or already dispensedc.
c. Include your contact details (email or phone number)d.
d. Be written for a brand-name product (we currently can't process generic or open eScripts)
e. Not list a patient or clinic address in Tasmania (we’re currently unable to fulfil Tasmanian prescriptions)
What payment options do uMeds accept?
We offer a range of different ways to pay, including Apple Pay, Google Pay, American Express, Mastercard and Visa.
If you need more flexibility when it comes to managing your budget, you can also pay for your order in instalments with Afterpay.
Disclaimer: Before proceeding with a payment option, consider your financial situation to ensure that you can afford the full cost of the product purchased, including any applicable fees. Failure to make required payments may result in late fees, additional charges, or impact your credit rating. We recommend reviewing terms and conditions of the payment option you are choosing and assessing your ability to repay before completing your purchase. If you are unsure about your financial ability to meet payment obligations, please speak to your doctor about more affordable alternatives.
Here to help, every
step of the way
Questions about your order? Or just need a little support? Our team is here to make things simple - from 8am to 9pm, Monday to Friday.
Here to help, every
step of the way
Questions about your order? Or just need a little support? Our team is here to make things simple - from 8am to 9pm, Monday to Friday.
1 Total uMeds customers serviced from November 2024 to November 2025.
2 Total uMeds deliveries from Q2 2023 - Q3 2025.
3 Delivery options will be shown at checkout when available. The availability of a delivery option will be dependent on a number of factors including stock availability, delivery area and the time and date your order is made.
4 Disclaimer: Before proceeding with a payment option, consider your financial situation to ensure that you can afford the full cost of the product purchased, including any applicable fees. Failure to make required payments may result in late fees, additional charges, or impact your credit rating. We recommend reviewing terms and conditions of the payment option you are choosing and assessing your ability to repay before completing your purchase. If you are unsure about your financial ability to meet payment obligations, please speak to your doctor about more affordable alternatives.